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? Rooster Teeth Frequently Asked Questions
What is Rooster Teeth's return policy?
You can return most items within 30 days of purchase for a full refund, provided they are unused, in original condition, and with the original packaging.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number on the shipping carrier's website to track your package.
Can I change or cancel my order?
Orders are processed quickly, so we cannot guarantee changes or cancellations once an order has been placed. Please contact customer service immediately for assistance.
Do you ship internationally?
Yes, Rooster Teeth offers international shipping to various countries. Shipping costs and delivery times vary based on the destination.
How long will it take to receive my order?
Processing time is typically 1-3 business days. Delivery time depends on the shipping method and location, with domestic orders typically arriving within 5-7 business days.
What payment methods do you accept?
Rooster Teeth accepts major credit cards, PayPal, and other online payment options depending on your location.
Can I use multiple discount codes on an order?
Only one discount code can be applied per order. Promotions cannot be combined unless specifically stated in the offer's terms.
How do I contact customer support?
You can reach customer support via the contact form on our website or by emailing support@Rooster Teeth.com.
What should I do if my item arrives damaged?
If your item is damaged, please contact customer support within 7 days of receiving it with photos of the damage for assistance with a replacement or refund.
How can I update my account information?
To update your account details, log in to your account and navigate to the 'Account Settings' page where you can change your email, password, and shipping information.
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