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? Multitracks Frequently Asked Questions
How do I purchase products on Multitracks?
To purchase products on Multitracks, simply browse our catalog, select the product you want, add it to your cart, and proceed to checkout. You can complete your purchase using credit/debit cards or PayPal.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.
How can I access my purchased files?
Once your purchase is complete, you will receive an email with a download link. You can also access your purchased products through your Multitracks account under 'My Downloads.'
Can I return or refund my purchase?
Since our products are digital and delivered electronically, we generally do not offer refunds. However, if you encounter issues with a product, please contact our support team for assistance.
How do I use a discount code?
To use a discount code, enter it at checkout in the 'Promo Code' section. The discount will be applied to your total order before payment is processed.
Is there a subscription service?
Yes, Multitracks offers subscription plans for regular access to new content. For details, visit our subscription page.
Do I need an account to make a purchase?
No, you can make a purchase as a guest. However, creating an account will allow you to track your orders and access past purchases easily.
What if I forget my password?
If you forget your password, click on 'Forgot Password' on the login page. You'll receive a link to reset it via email.
Are the products compatible with all DAWs?
Most of our products are compatible with a variety of digital audio workstations (DAWs). Check the product description for specific compatibility details.
How can I contact customer support?
You can reach our customer support team through the 'Contact Us' page on our website or email us directly at [email protected].
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