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? Jumia Frequently Asked Questions
How do I become a Jumia seller?
To become a Jumia seller, you need to register on the Jumia platform by providing necessary details such as your business name, contact information, and product categories. Once registered, you'll undergo a verification process before your account is activated.
What products can I sell on Jumia?
You can sell a wide range of products including electronics, fashion, home appliances, books, beauty products, and groceries. Ensure that your products comply with Jumia's policies and quality standards.
How do I upload products to Jumia?
To upload products, log into your seller account and navigate to the 'Product Management' section. You can add products manually or in bulk using a CSV template. Ensure to provide accurate product details, including images, descriptions, and prices.
What are the fees for selling on Jumia?
Sellers are charged a commission on each sale, which varies based on the category of the product. Additional charges may apply for premium services such as advertising and shipping.
How does Jumia handle payments to sellers?
Payments are processed weekly. After a sale is made, funds are credited to your Jumia seller account, and you can withdraw them to your bank account once the necessary conditions are met.
How do I handle returns and refunds?
You are responsible for handling returns and refunds according to Jumia's return policy. If a product is faulty or not as described, customers can request a return. Sellers must process returns within the designated time frame and follow up with the customer.
How do I track my sales and performance?
You can track your sales and performance through the 'Reports' section in your seller dashboard. Here, you'll find information on your sales, returns, product views, and customer feedback.
Can I advertise my products on Jumia?
Yes, Jumia offers various advertising tools to help you increase visibility. You can use sponsored products, banners, and other promotional tools available in your seller account.
What customer support options are available for sellers?
Sellers can access customer support through the 'Help' section in the seller dashboard. Support is available via chat, email, or phone during business hours.
How do I handle shipping on Jumia?
You can either fulfill orders directly or use Jumia's logistics services. Ensure that products are packaged securely and shipped within the time frame specified to avoid delays or penalties.
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