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? Accor Hotels NZ Frequently Asked Questions
What is Accor Hotels NZ's refund policy?
Refunds are processed according to the cancellation policy specified at the time of booking. Please check your booking confirmation for specific details.
How can I contact Accor Hotels NZ customer service?
You can reach Accor Hotels NZ customer service via the contact details provided on their official website, including phone and email support.
What payment methods are accepted by Accor Hotels NZ?
Accor Hotels NZ accepts major credit cards, debit cards, and PayPal. For specific locations, other methods might be available.
Can I modify my reservation with Accor Hotels NZ?
Yes, modifications to your reservation are allowed based on availability and subject to any applicable fees or rate changes.
Does Accor Hotels NZ offer loyalty programs?
Accor Hotels NZ has a loyalty program where members can earn points for every stay, which can be redeemed for discounts or free stays.
What should I do if I need to cancel my reservation at Accor Hotels NZ?
To cancel your reservation, please refer to the cancellation instructions provided during booking. Some bookings may be non-refundable.
Is it possible to make a booking through Accor Hotels NZ without a credit card?
In most cases, a valid credit card is required to secure a reservation. However, alternative arrangements may be available depending on the property.
Are pets allowed at Accor Hotels NZ properties?
Pet policies vary by location. Please check the specific hotel’s pet policy before booking.
Can I book group reservations with Accor Hotels NZ?
Yes, group bookings can be made by contacting Accor Hotels NZ directly for special rates and arrangements.
Does Accor Hotels NZ offer special rates for corporate clients?
Accor Hotels NZ offers corporate discounts and rates for business bookings. Please contact their sales department for more information.
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